Home  
 
Search this site
 
 

Approved Inspector Complaints

If a client is dissatisfied with the Building Control service they receive, they should be able to complain to the provider in a manner that can be independently audited. The Building Control Performance Standards PDF published by the Department for Communities and Local Government (DCLG) requires that Approved Inspectors have a formal complaints procedure in place.

Dissatisfied clients are required, in the first instance, to exhaust their Approved Inspector's complaints procedure before raising the matter with CIC.

If a satisfactory outcome is not achieved through the Approved Inspector’s own complaints process, a formal complaint can be made to the CICAIR Registrar by returning the Complaints Form, MS Word either by post or email

CIC has issued guidance on the Definition of a Complaint PDF which outlines what will and will not be considered by CIC and the timescales for lodging a complaint. You are advised to read this carefully before making a complaint. When considering the complaint the Registrar will refer to this guidance and will follow the procedure set out in Section 3 of the Approved Inspectors Code of Conduct. PDF

 

Contact for the Approved Inspectors Register Complaints.

 

Follow on twitter Facebook

Visit the New Sector Skills Council for Construction - ConstructionSkills, CITBGB in partnership with CITBNI (Northern Ireland) and CIC (Construction Industry Council)

CICskills - Enhancing skill, retention and productivity of built environment and construction professionals
Click for CIC Online shop

DQI
BIM Task Group Website
BIM Task Group


     
  For general information please contact CIC  
     

2012 Construction Industry Council.

Company Registration No. 2388396 A company limited by guarantee, registered in England and Wales
CIC registered office: 26 Store Street London WC1E 7BT